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Costs and complaints for Notary services
Charles Neal

Charles Neal
Partner | Head of Private Client & Notary Public

Meet The Team

At Bell and Buxton Solicitors, we operate a 'no surprises' policy when it comes to pricing our legal services. From the outset we will discuss what work is involved and ensure that you have a clear understanding of the costs involved.

Where you require a straight-forward certification of documents, we can price work for a fixed-fee. However, for other services we may need to charge an hourly-rate fee, particularly if it involves negotiating with an Embassy.

As a Notary, Charles Neal is regulated by the Faculty Office of the Archbishop of Canterbury:

The Faculty Office

1, The Sanctuary 

Westminster

London

SW1P 3JT

If you are dissatisfied with the service you have received, please do not hesitate to contact him.  If he is unable to resolve the matter, you may then complain to the Notaries Society of which Charles is a member, who have a Complaints Procedure which is approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute. In that case please write (but do not enclose any original documents) with full details of your complaint to:

The Secretary of The Notary Society

Old Church Chambers

23 Sandhill Road 

St James

Northampton NN5 5LH.

Email: secretary@thenotariessociety.org.uk

Telephone: 01604 758 908

Website: www.thenotariessociety.org.uk

If you have any difficulty making a complaint in writing, please do not hesitate to call the Notaries Society or the Faculty Office for assistance.

Finally, even if you have your complaint considered under the Complaints Procedure, you may at the end of that procedure or after a period of eight weeks from the date you first notified Charles that you were dissatisfied, make your complaint to the Legal Ombudsman*, if you are not happy with the result:

Legal Ombudsman

PO Box 6806

Wolverhampton WV1 9WJ. 

Telephone: 0300 555 0333.

Email: enquiries@legalombudsman.org.uk

Website: www.legalombudsman.org.uk

If you decide to make a complaint to the Legal Ombudsman, you must refer your matter to the Legal Ombudsman

- within six months of receiving a final response to your complaint and

- six years from the date of act or omission; or

- three years from when you should reasonably have known there was cause for complaint (only if the act or omission took place more than six years ago)

The act or omission, or when you should have reasonably known there was cause for complaint must be after 5th October 2010.

*Certain kinds of commercial entities are not eligible to make a complaint to the Legal Ombudsman - please refer to the Legal Ombudsman Scheme Rules or consult the Faculty Office.

Data Protection

By its nature Notarial works requires the processing and storing of information including personal information. Charles Neal is registered with the Information Commissioner and process information in accordance with the Data Protection Act 1998. Charles shares personal information with Bell & Buxton and if necessary with other third party agents in accordance with the principles set out in the Act. Personal information is kept securely and is not shared with other third parties.

 

What our clients say
  • "We needed Power of Attorney quickly and our needs were expedited with courteous efficiency."

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  • "As always, a very good service in a complex matter."

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  • "We used Belll & Buxton for the Notary, Charles Neal. He was very efficient and informative."

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  • "Excellent service - beyond my expectations."

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  • "Excellent service, nothing too much trouble."

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