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If you make a payment via Worldpay on our website and require a refund of some or all of that money, we will investigate the circumstances before we agree to your request. Refunds are at the discretion of Management and may be repaid to you after deducting any direct costs to us associated with the processing of your payment and the processing of any refund and also any costs (including VAT and disbursements) which we have incurred in accordance with your instructions, up to the date of your request for a refund.

If you need any assistance with a payment you have made please contact our Accounts department on 0114 2495969.